Provide concierge-style support to global clients, resolving queries via phone and email while working overnight UK hours from Sydney.
Diagnose issues, escalate when necessary, and maintain accurate records of all client interactions.
Become an expert on the Board Intelligence platform, contribute to support articles, and perform client audits.
Board Intelligence is a technology and advisory firm that aims to make boards more effective, building better businesses and benefiting society. With over 20 years of experience, they are the market leader in governance and board effectiveness, trusted by over 80,000 directors and executives globally, and recently backed by K1 Investment Management to accelerate growth while maintaining a thoughtful, high-calibre, and genuinely human culture.
Handle complex customer inquiries and oversee call center operations, including monitoring performance and resolving issues.
Train, mentor, and supervise a team of customer service professionals to ensure growth and optimize performance.
Collaborate with other departments to improve processes and enhance the customer experience, while ensuring compliance with policies.
Judi Health is a health technology company that provides benefit administration solutions to employers and health plans, using a Unified Claims Processing architecture to consolidate pharmacy and medical benefits. They are deploying infrastructure to power healthcare for millions of Americans, with a focus on operational efficiency and transparency.
Make high-volume outbound calls to schedule overdue dental appointments, maximizing provider productivity.
Accurately schedule appointments per provider availability and maintain balanced books.
Document all patient interactions and update records, following call scripts and protocols.
GAP Call Specialist is a dental services coordination company connecting patients with timely care through outbound scheduling. The company focuses on maximizing provider schedules and ensuring preventive dental treatment, operating with a team-oriented culture supporting remote work.
Provide compassionate customer service to policyholders, assisting with questions and initiating sensitive claims during emotional conversations.
Communicate clearly and at a comfortable pace, listening carefully and documenting interactions accurately while maintaining confidentiality.
Remain calm and professional on every call, treating all customers with dignity and ensuring a positive experience.
Five Star Solutions is a compassionate service provider handling sensitive insurance calls for policyholders. They offer stable full-time remote positions with benefits, emphasizing empathy and professional support in their team.
Provide Tier 1 help desk support for token issues and password resets on FSA IAM systems.
Handle inbound calls and emails, process token requests, and troubleshoot token functionality.
Distribute approved tokens and escalate complex issues to higher-tier support as needed.
PingWind delivers services to the federal government, specializing in cybersecurity, development, IT infrastructure, and supply chain management. It is an SBA certified Service-Disabled Veteran-Owned Small Business with offices in Northern Virginia and Huntsville, AL.
Manage high-severity customer contacts and investigate complex safety incidents with empathy and impartiality.
Educate users on safety and community guidelines while making quick, accurate decisions under pressure.
Generate and respond to support calls, emails, and SMS, and own holistic safety reviews for user platform access.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. We are a values-driven, fast-growing tech company with headquarters in Seattle and Barcelona, recognized as a great place to work by Seattle Business Magazine and Puget Sound Business Journal.
Respond to client inquiries about product offerings, licensing, and pricing while building rapport.
Pre-qualify leads for the sales team using Salesforce CRM.
Develop product expertise and support day-to-day activities with AI tools.
Caseware is a fintech company that has led the global audit and accounting software industry for over 30 years. With over 500,000 users across 130 countries and a collaborative, inclusive culture, we're growing with a recent strategic investment from Hg Capital.
Participate in paid online polls and surveys from home.
Perform data entry tasks, email responses, and product reviews.
Earn extra income with flexible, self-determined work hours.
T-Jobs connects people with remote work opportunities, including data entry and market research roles. The company is a small to medium-sized firm, seeking self-motivated individuals to work independently from home, with a focus on flexible schedules.
Communicate with members via phone and email, providing empathetic support and solutions.
Accurately document interactions and collaborate with the team to share best practices.
Handle a high volume of inbound calls with a solution mindset and people-focused approach.
Achieve is a leading digital personal finance company helping people move from struggling to thriving with personalized financial solutions. We have over 3,000 employees in mostly hybrid and remote roles across the United States, with a culture focused on empathy and inclusion.